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Terms of Service

Last updated: September 2026

Welcome to Kleva Academy. These Terms of Service ("Terms") govern your use of the Kleva Academy website, application, and educational services (collectively, the "Service"), operated by KLEVA ENTERPRISES (PTY) LTD (2026/483090/07) ("Kleva Academy", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms, our Privacy Policy, and our Refund Policy.

If you do not agree to these Terms, you may not access or use the Service.

1. Acceptance of Terms & Minors

By creating an account, accessing, or using the Service, you agree to be bound by these Terms.

Kleva Academy's core users are South African high school learners under the age of 18 (Grades 10–12). If you are under 18:

  • You may only use the Service with the consent, involvement, and assistance of a parent or legal guardian, in accordance with South African law regarding contracts involving minors.
  • Account creation confirms that a parent or guardian is aware of and consents to the learner's use of the Service.
  • A parent or guardian may contact us at any time via Support to review, manage, or cancel a learner's account on the learner's behalf.

If you are a parent or guardian creating an account on behalf of a learner, you agree to these Terms on your own behalf and confirm you have authority to do so.

2. Description of Service

Kleva Academy provides an educational platform for South African high school students, offering CAPS-aligned study materials, AI-assisted tutoring, past examination papers, interactive quizzes, gamified progress tracking, and related diagnostic features.

3. Accounts and Registration

To use certain features, you must register for an account. You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Notify us immediately via Support or at support@klevaacademy.co.za if you suspect unauthorised use of your account.

4. Acceptable Use Policy

You agree to use Kleva Academy exclusively for lawful, personal, and non-commercial educational purposes. You agree not to use the Service to:

  • Violate any local, national (Republic of South Africa), or international law, regulation, or academic honor code.
  • Interfere with, disrupt, or compromise the security, integrity, or performance of the Service or related networks.
  • Attempt to gain unauthorised access to the Service, accounts, or computer systems through hacking, password mining, or any other means.
  • Reproduce, duplicate, copy, sell, resell, scrape, crawl, reverse engineer, or exploit any portion of the Service, questions, or proprietary curriculum content without express written permission.
  • Share your account credentials with others or circumvent usage limits or access controls.
  • Transmit malicious code, viruses, worms, scripts, or automated requests that overload our infrastructure.
  • Misuse the AI tutoring features by submitting offensive, inappropriate, discriminatory, or harmful prompts, or attempting prompt injection attacks or guardrail evasions.

We reserve the right to suspend or terminate accounts that breach this Acceptable Use Policy without prior notice.

5. AI / LLM Disclaimer

Our AI Tutor is powered by artificial intelligence and Large Language Models (LLMs) to serve as an interactive study companion:

  • AI-generated answers may contain errors: While our models are continuously aligned with the South African CAPS curriculum, AI-generated answers (from the AI Tutor) may contain errors, omissions, or inaccuracies.
  • Study aid only: The AI Tutor is an assistive learning resource and is not a substitute for qualified teachers, formal classroom instruction, or official textbooks.
  • Verification required: Learners should always verify important formulas, factual statements, and exam answers against official Department of Basic Education (DBE) textbooks and curriculum guidelines.
  • No warranty on academic outcomes: KLEVA ENTERPRISES (PTY) LTD and Kleva Academy are not liable for marks, exam results, or academic performance resulting from reliance on AI Tutor output.

6. Free Learning Access and Optional YouTube Support

All learning features are free with an account, with 20 AI tutor questions per day. YouTube monetisation is our intended funding model. Subscribing to the Kleva channel is optional and never required for access.

Existing or optional external YouTube memberships are managed through YouTube, including billing, cancellation and refund requests. Kleva account deletion does not cancel an external membership. See our refund information. Applicable statutory rights and rights relating to previous purchases remain unchanged.

7. Intellectual Property

The Service and its original content — including platform design, code, quizzes, and Kleva-authored curriculum materials — are the exclusive property of KLEVA ENTERPRISES (PTY) LTD and its licensors. Past examination papers remain the property of the relevant examining body (such as the DBE).

8. Limitation of Liability

To the maximum extent permitted by South African law, including the Consumer Protection Act 68 of 2008, KLEVA ENTERPRISES (PTY) LTD will not be liable for indirect, incidental, special, or consequential damages arising from your use of the Service.

9. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of South Africa. Any unresolved disputes may be referred to the National Consumer Commission (under the CPA) or the Information Regulator (under POPIA), or submitted to the jurisdiction of the South African courts.

10. Contact Information & ECTA Disclosures

In compliance with Section 43 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA), the following information is provided:

  • Full Name & Legal Status: KLEVA ENTERPRISES (PTY) LTD (Private Company)
  • Registration Number: 2026/483090/07
  • Director(s): Kea
  • Physical Address (for receipt of legal service): 123 Innovation Drive, Sandton, 2196, South Africa
  • Telephone Number: +27 11 000 0000
  • Email Address: support@klevaacademy.co.za
  • Website Address: https://klevaacademy.co.za

For any other questions regarding these Terms, please contact us at the email above.